Shipping Policy

Processing Time

Orders are processed and dispatched within 1-2 business days of being placed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed the next business day.

Delivery Time

Once dispatched, orders typically arrive within 7-12 business days, depending on your location. Delivery times are estimates, not guarantees, and may vary due to customs, carrier delays, weather, or peak seasons.

Shipping Costs

[Free shipping on all orders. / Shipping costs are calculated at checkout based on your location and order size.]

Order Tracking

When your order ships, you’ll receive an email with a tracking number and link. Tracking information may take 24-48 hours to update after dispatch. If you haven’t received a tracking email within 3 business days of ordering, please check your spam folder or contact us.

Multiple Items

Items in the same order may be sent from different locations and arrive in separate packages, at different times. You’ll receive tracking details for each shipment.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees set by your country. These charges are not included in your order total and are the customer’s responsibility. We have no control over these fees and can’t predict their amount.

Incorrect Address

Please double-check your shipping address at checkout. We can’t be responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible, and we’ll do our best to update it before dispatch.

Delayed, Lost, or Damaged Orders

If your order hasn’t arrived within 15 business days of dispatch, or it arrives damaged or incorrect, please contact us at [your email] with your order number (and photos, if damaged). We’ll work with you and the carrier to resolve it with a replacement or refund.

Personalized Items

Personalized products are made to order and may need extra production time before dispatch. [If applicable: Please allow an additional X business days.] Please review your personalization details carefully before checkout, as these items can’t be changed once production begins.